2.1 When you register for the Get Satisfaction Service, we ask for information such as your name, company name or affiliation and email address.
2.2 Get Satisfaction collects the email addresses of people who communicate with Get Satisfaction via email, create accounts or post topics.
2.3 Get Satisfaction may also collect Personal Information volunteered by users (such as through posts, survey information and/or site registrations). When you post content on or through the Get Satisfaction Service, please keep in mind that any Personal Information you post may be viewed by others.
2.4 Get Satisfaction may collect billing and account information for credit cards, payment cards or other payment systems from clients of paid versions of the Get Satisfaction Service and share this information with Get Satisfaction's billing and payment processor(s). Get Satisfaction does not store credit card or payment card numbers after they have been forwarded to its billing and payment processor(s).
2.5 Get Satisfaction may collect information about your transactions with us and/or with our business partners. This information might include information necessary to process payments, such as billing information and your credit card number.
2.6 Get Satisfaction may receive information about you from our business partners with which you have an account, service relationship or transaction history.
2.7 Get Satisfaction may obtain information about you from service providers engaged in the business of marketing data.
2.8 Get Satisfaction may receive Personal Information from third parties when you authorize such third parties to authenticate or identify you to Get Satisfaction or sign in to the Get Satisfaction Service using credentials from a third party service.
3.1 Get Satisfaction uses Personal Information it collects for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, research, analytics and reporting.
3.2 To receive optional email messages such as newsletters, you will be required to provide us with your email address. In addition to these optional email messages, Get Satisfaction may contact you via any email address you provide to us with transactional or relationship messages such as account status messages, security updates or notifications of changes in the terms of your account or the Get Satisfaction Service. These types of transactional or relationship email messages are not optional.
3.3 Get Satisfaction may automatically receive and record information on our server logs from your browser, including your IP address, cookies and the pages you request. This information may be used for various purposes, including to:
3.3.1 Diagnose and prevent service or technology problems reported by our users or engineers that are associated with the IP addresses controlled by a specific web company or ISP.
3.3.2 Estimate the total number of users visiting the Get Satisfaction Service from specific geographical regions.
3.3.3 Help determine which users have access privileges to certain content, services or resources that we offer.
3.3.4 Estimate and report our total audience size and traffic.
3.3.5 Conduct research to improve the Get Satisfaction Service.
3.3.6 Help combat fraud and abuse.
3.3.7 Provide analytics and reporting.
3.4 Get Satisfaction may combine information about you in our possession with information we obtain from business partners or others.
4.2 Get Satisfaction may share your Personal Information when you have authorized Get Satisfaction to do so, when it is necessary to complete a transaction, to operate or improve the Get Satisfaction Service or to take some action that you have asked us to do.
4.4 Get Satisfaction may share Personal Information under the following circumstances:
4.4.2 We may share your Personal Information to respond to subpoenas, court orders, or legal process, to establish or exercise our legal rights, to defend against legal claims or in such circumstances where, in our judgment, disclosure is required or appropriate.
4.4.3 We may share your Personal Information if we believe it is necessary in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our various terms of service or as otherwise required by law.
5.1 A "cookie" is a small amount of data, which typically includes an anonymous unique identifier, that is sent to your browser and stored on your computer's hard drive when you view a Web page, an advertisement, a video or other types of content. You can configure your browser to accept all cookies, reject all cookies or notify you when a cookie is set. If you reject all cookies, or specifically reject cookies set by Get Satisfaction, you may not be able to take full advantage of features of the Get Satisfaction Service that require you to be signed in to your account or otherwise identify yourself.
5.2.1 Identify you as an account holder.
5.2.2 Require you to re-enter your password after a certain period of time has elapsed to protect you against others accidentally accessing your account contents.
5.2.3 Keep track of preferences you specify while you are using Get Satisfaction's Sites, Services and Software.
5.2.4 Estimate and report our total audience size and traffic.
5.2.5 Conduct research to improve the Get Satisfaction Service.
6.1 We do not knowingly collect or solicit Personal Information from children under the age of 13 or knowingly allow children under the age of 13 to register for the Get Satisfaction Service. If you are under 13, do not register or attempt to register for any of the Get Satisfaction Service or send any information about yourself to us. No one under the age of 13 may provide any Personal Information to, on or through the Get Satisfaction Service.
6.2 If we learn that we have collected or been sent Personal Information from a child under the age of 13, we will delete that Personal Information as soon as reasonably practical. If you believe that we might have collected or been sent Personal Information from a child under the age of 13, please contact our Support team.
7.1 In addition to Personal Information, we collect data on your use and interaction with the Get Satisfaction Service. Data which we obtain about you, other than Personal Information, is the exclusive property of Get Satisfaction and may be used by Get Satisfaction in any manner permitted by applicable laws.
8.1 Get Satisfaction reserves the right to retain your Personal Information, other data collected about you and content you submit to or through the Get Satisfaction Service to the extent required by applicable laws, rules and regulations and as reasonably necessary to protect our legal interests and operate our business.
9.1 No data transmission over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
10.1 The Get Satisfaction Service is hosted in the United States. If you use the Get Satisfaction Service from outside of the United States, you acknowledge that you are voluntarily transferring information (potentially including Personal Information) to the United States and agree that Get Satisfaction's collection, use, storage and sharing of your information is exclusively subject to the laws of the United States, not of the jurisdiction in which you are located.
Last updated September 13, 2010.
Copyright © 2010 Get Satisfaction, Inc. All rights reserved.